Shipping policy
Shipping Policy
We partner with a print-on-demand fulfillment company to manufacture and ship our products. Here's what you need to know about our shipping process:
Order Processing
Orders are typically fulfilled within 2-5 business days.
Processing time does not include weekends or holidays.
Orders placed after 5 PM will be processed the next business day.
Shipping Methods and Timelines
Domestic Shipping (US and Canada)
Standard: 3-4 business days after fulfillment
Express: 1-3 business days after fulfillment (US only)
International Shipping
Standard: 5-20 business days after fulfillment
Express: 1-3 business days after fulfillment (UK only)
Please note that these are estimated delivery times and not guarantees. Actual delivery times may vary due to factors beyond our control.
Shipping Costs
Shipping costs are calculated based on the product category, weight, and destination. Final shipping costs will be displayed at checkout.
Order Tracking
You will receive a tracking link via email once your order has been shipped. If you have any questions about your tracking or shipment, please contact us at marina@gratitudedriven.com.
International Orders
Additional customs fees and taxes may apply to international orders. These fees are the responsibility of the customer and are not included in our shipping costs.
Undeliverable Orders
If an order is returned to us due to an incorrect address or if it goes unclaimed, we will contact you for further instructions. Please ensure your shipping address is accurate to avoid delays.
Lost or Damaged Items
If your order arrives damaged or if you believe it's lost, please contact us within 7 days of the expected delivery date. Include your order number and photos of any damaged items (if applicable).
Returns and Exchanges
Due to the custom nature of our products, we do not offer returns or exchanges for change of mind. However, if you receive a damaged or incorrect item, please contact us within 30 days of receipt for resolution.
We reserve the right to update this shipping policy as needed. For the most current information, please check this page before placing an order.